1. Using our shop in any form means accepting these terms. We may change these terms at any time without giving a reason. Users are responsible for reading the changes. Using the website after the updated terms are published means the user accepts the changes.
2. The hadronsport.com mail order shop sells over the Internet and fulfils orders placed through the order form (system) at www.hadronsport.com or by phone.
3. All products offered at hadronsport.com are brand new (unless stated otherwise), free of physical and legal defects, and were legally placed on the Polish market. All products carry a manufacturer, importer or seller warranty valid in Poland. The detailed warranty conditions are set out in the warranty document issued by the guarantor.
4. The shipping cost is added to the price shown on the website. We ship through Poczta Polska or the DPD courier company. Current shipping costs are shown in the order form.
5. An order is fulfilled if the goods are available in our warehouse or from the shop's suppliers. If some of the ordered goods are unavailable, the customer is informed about the order status (in the customer account) and decides how to proceed: partial fulfilment, a longer wait or cancelling the whole order. Orders are normally fulfilled within 5 working days at most.
6. All prices in the shop are gross prices. Every purchase comes with a receipt or, on request, a VAT invoice (a tax identification number (NIP) is then required).
7. Under the Polish Act on the protection of certain consumer rights and on liability for damage caused by a dangerous product, the customer may withdraw from the purchase of goods bought in our shop within 14 days without giving a reason and send them back to the company's address. The goods must be returned in their original packaging and unchanged, unless a change was necessary in the ordinary handling of the item sold, and hadronsport.com refunds the amount for the returned order to the bank account of the ordering consumer. The statement of withdrawal must be made in writing and should include the customer's contact details and the bank account number for the refund.
8. Products currently in stock can be reserved. To do this, contact us by e-mail or phone. We will ask for a deposit, the amount of which is agreed individually.
9. Our online shop is open 24 hours a day, 7 days a week, 365 days a year. Because of this, an item you ordered may already have been sold the same day. Such cases are rare but cannot be avoided, and we apologise for them in advance. If this happens, we contact the customer before shipping the remaining items.
10. Product specifications and uses described in the shop are for guidance only. We do our best to make the information accurate, but we reserve the right to errors on the website, so the information on it cannot be the basis of any claims.
11. Promotions, discounts and similar offers cannot be combined unless agreed otherwise.
12. Orders from customers who do not answer questions from shop staff (in the customer account or by e-mail) for 14 days are treated as void and removed from the order database.
13. Prices and items shown in the shop are not a commercial offer. They may change at any time without notice. Prices include VAT.
14. Product availability dates given in the shop are not binding and may change at any time without notice.
15. The range presented in the shop is not an offer within the meaning of the Polish Civil Code, only an invitation to negotiate (Article 71 of the Civil Code). We reserve the right not to fulfil orders for important economic reasons.
16. We may refuse to accept a return if we find that the goods were used, taken apart, damaged or incomplete.
17. Items shown in photos may look slightly different in reality.
18. Carriers are responsible for delivering parcels on time. We have no influence over, and are not responsible for, any delays or losses they cause.
19. You do not need an account at hadronsport.com to place an order.
20. We do our best to make the descriptions and technical data of products in the shop accurate. However, we are not responsible for incorrect technical parameters or product features, or for sudden changes to them by the manufacturer.

Complaints

21. If a product turns out to be faulty, the customer must first contact the hadronsport.com staff by phone and then submit a written complaint by e-mail or by post. The complaint should include:
    • the customer's details (first name, last name, home address and phone number),
    • the date of purchase,
    • a copy of the proof of purchase (receipt or invoice),
    • a description of the fault.
    A copy or the original of this letter must be sent together with the product, otherwise the complaint will not be considered. In every case the customer sends the product at their own cost to the company's (or distributor's) address through Poczta Polska (standard or priority). If the complaint is accepted, the customer is refunded the cost of sending the product, and the product is sent back at the company's cost.
22. Any problems or discrepancies with an order must be reported without delay by e-mail or phone.
23. The warranty and the right of withdrawal do not apply when the product has mechanical damage from an external cause. For this reason, before collecting a parcel from the post office or a courier, always check that the packaging was not damaged in transit. Pay particular attention to the tapes or seals on the parcel. If the packaging shows signs of damage or the seals (tapes) are broken, do not accept the parcel, write a damage report in the presence of the courier and contact the seller as soon as possible to resolve the matter. Checking the parcel on delivery is a necessary condition for considering any customer claims for damage or theft in transit.
24. Complaints are handled within 14 days. Within this time the shop will inform the customer whether the complaint is accepted or rejected. If the customer receives no such information within this time, the complaint is treated as accepted. If the case needs additional technical assessment by external companies, this period may be extended to 14 days.

Personal data protection

In line with the Act of 2 March 2000 on the protection of certain consumer rights and on liability for damage caused by a dangerous product (Journal of Laws of 2000, No. 22, item 271, as amended), customers' personal data is used only to issue the bill and ship the goods, and is not shared with anyone. By logging in, customers can view and correct their data.